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Customer Service Practitioner Level 2

Sector

Sales & Marketing

Duration

12 – 15 Months

Level

2

Overview

The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation. They provide services in line with the organisation’s customer service standards and strategy within appropriate regulatory requirements. Their customer interactions may be diverse and can include face-to-face, telephone, post, email, text, and social media.

End Point Assessment

  • Apprenticeship Showcase
  • Practical Observation
  • Professional Discussion

What Next?

To find out more about this apprenticeship
Click here to download PDF version

Who is it for?

The Customer Service Practitioner apprenticeship helps to deliver and maintain a consistent high-quality service to customers. It’s an ideal programme for anyone who is starting or has just started a Customer Service Practitioner role.

Key Responsibilities may include:

Their core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and may include dealing with orders, payments, offering advice, guidance, and support, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction

Occupations may include:

Customer Service Operator at call centres, retail outlets, professional services. Receptionist and administration roles in organisations.

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