Customer Service Practitioner Level 2
The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation.
- Sector
- Sales & Marketing
- Duration
- 12 to 15 Months
- Level
- Level 2
- Delivery
- Work based, employer led
- Overview
The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation. They provide services in line with the organisation’s customer service standards and strategy within appropriate regulatory requirements. Their customer interactions may be diverse and can include face to face, telephone, post, email, text, and social media.
- End Point Assessment
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- Apprenticeship Showcase
- Practical Observation
- Professional Discussion
- What Next?
Read the full course guide, then apply online.
Who is it for?
The Customer Service Practitioner apprenticeship helps to deliver and maintain a consistent high quality service to customers. It is an ideal programme for anyone who is starting or has just started a Customer Service Practitioner role.
Key Responsibilities may include:
Their core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one off or routine contacts and may include dealing with orders, payments, offering advice, guidance, and support, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
Occupations may include:
Customer Service Operator at call centres, retail outlets, professional services. Receptionist and administration roles in organisations.
Ready to start, or want to talk it through first? Apply online in about five minutes, or call the team.
Apply now 01254 679998